Disney's My Magic + system is currently experiencing significant technical issues. Guests are able to log in to the system on the mobile application and the website, but minimal information is available. Guests are unable to view dining reservations, Fastpass+ reservations, tickets, magic bands and linked friends. Other issues are also being seen, including the inability to view details on attractions and restaurants.
Fortunately, for guests that have a record of their dining reservations and Fastpass+ reservations, the system is recognizing Magic Bands at particular locations. To clarify, guests that know when their Fastpass+ reservations are scheduled are able to return to that location and access the Fastpass+ line. The individual attraction locations reportedly are able to tell a guest when their Fastpass+ reservation is scheduled, however the in park kiosks are also not functioning. Restaurant locations are also able to determine the correct reservations on an individual restaurant basis as well.
To address this issue, Disney is distributing paper Fastpasses on generic Fastpass+ paper at centralized locations throughout the parks. These locations are located in many of the legacy Fastpass areas and no check is being done to acquire a Fastpass. Guests are able to continue to get additional Fastpasses today, but they will have to wait in each attraction's Fastpass distribution line. @WDWNT on Twitter has posted several photos of the literature, Fastpass+ tickets and Mickey's PhilharMagic distribution area.
To avoid issues on your upcoming vacation, we encourage guests to keep screenshots or other records of all dining and Fastpass+ reservations.
Disney is handing out the contingency instructions to guests.
Guests can paper Fastpasses for any available attractions. It appears the paper Fastpasses do not expire until December 31, 2014.
Cast Members distributing Fastpasses near Mickey's PhilharMagic.
Update 3:06 PM, August 2, 2014: Dining Reservations and tickets were temporarily appearing on the website.
Update 3:54 PM, August 2, 2014: Systems are back online.